SUNDE APPAREL 14-Day Returns Policy

At Sunde Apparel, we strive to provide you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it within 14 days of receiving the item, subject to the following terms and conditions:

1. Eligibility for Returns
1.1. To be eligible for a return, the item must be in its original condition, unworn, unwashed, including animal hair, smells, marks and with all original tags and packaging intact. Underwear must have the hygienic sticker still in
1.2. Items that are marked as "Final Sale" are not eligible for refunds or credit.
1.3. Items on promotion are eligible for store credit or exchange only.
1.4 Holiday Return Extension
Orders placed from 1st December will be eligible for return until 15th January. Items purchased on offers or discount during this period are eligible only for an exchange or store credit.

1.5. Thongs are non returnable

1.6. Gift Sets are subject to exchange only

During the busy period please expect a longer shipping period, this is out of our control. Please avoid sending lots of customer emails regarding parcels and track your order via the email link provided.

2. Initiation of the Return
2.1. To initiate a return, please follow these steps:
Access our Returns Portal online.

Provide your order number with the #SUN and your number.
Your order number is 4 digits. with the #SUN to be added at the beginning.
You will be able to select whether you would like to return for a refund, store credit or make an exchange on the returns portal. Provided you are within the time frame. There is a handling fee for the label if we have provided you with one and to return the item which will be deducted from the refund.

Exchanges are subject to handling fee, however the new items will be shipped free of charge.

If you choose to return your items for store credit you will not have a handling fee or label charge deducted.
Take your parcel to the nearest drop off point.

Multiple Orders: If you are returning items from multiple orders, please submit individual return requests and return the items in separate parcels to avoid complications. We can not proceed multiple orders in one parcel and this will cause delays with your refund.

3. Return Shipping
3.1. You are responsible for the cost of return shipping. If you opt for self-shipping, please use a reliable shipping method with tracking to ensure the safe return of the item. We are not responsible for orders not returned back to our warehouse or lost.
3.2. There is a £4 handling fee charged on all orders which will come off the cost of your return.

3.3. We are not responsible for lost parcels. Please hold onto your returns receipt.

4. Inspection and Approval
4.1. Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. We will notify you via email of the approval or rejection of your return.
Warehouse Rights: Our warehouse reserves the right to reject any items returned that do not meet our policy standards.
4.2. If the return is approved, we will process your refund. If your return is not approved, we will send the item back to you.

5. Refund Process
5.1. Refunds will be issued in the same form of payment used for the original purchase.
5.2. Please allow up to 10 business days for the refund to be processed and for the credit to appear on your statement. The time taken for the credit to appear may vary depending on your financial institution.

6. Exclusions
6.1. Sunde Apparel does not accept international exchanges. Returns are accepted for eligible items as outlined in this policy, but exchanges for international orders are not available.

7. Contact Information
If you have any questions or need assistance with your return, please contact our customer support team at contact@sundeapparel.com

8. Changes to the Returns Policy
Sunde Apparel reserves the right to modify this returns policy at any time. Any changes will be effective immediately upon posting on our website.
By purchasing Sunde Apparel, you acknowledge that you have read and agreed to this 14-day returns policy.

9. Warehouse
TIVE Fulfilment Ltd, Unit C, Chancel Close, Gloucester, United Kingdom | GL4 3SN